1
Appointments
Your appointments and well-being are very important to me. I understand that sometimes, unexpected delays can occur, making schedule adjustments. If you need to cancel your appointment, I respectfully request at least 72-hours notice.
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I require that payments are received upon booking to hold your appointment or service.
Cancellations made within 72-hours or more in advance of the appointment date will receive a 100% refund.
Cancellations made within 24-hours of the appointment date will receive a 50% refund.
Cancellations made within 8-hours of the appointment date will receive no refund.
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If you'd like to cancel before the 72-hour window, please email me to discuss!
Clients arriving up to 15 minutes late will receive coaching for the remaining scheduled session time (with no made-up time). Clients later than 15 minutes after their scheduled session are subject to forfeiture of their session without reimbursement.
2
Programs
I am currently not offering any workout programs - but check back often as I will soon have a few options up and running again. I appreciate your understanding.
3
Gear
All Personal Best merchandise is produced with a third party.
If you encounter an issue with your gear, please reach out to me first through the "CONNECT" page and detail your situation.
We do not refund orders for buyer’s remorse. Returns for products, as well as size exchanges, may be offered at the shipping expense of the customer. If you are unhappy with your order due to a product defect, you can reach out to printful directly for a refund, here.
Wrong Address - If you provided an address that is considered insufficient by the courier, the shipment will be returned to the third party facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed - Shipments that go unclaimed are returned to the third party facility and you will be liable for the cost of a reshipment.
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Any claims for misprinted/damaged/defective items must be submitted within 4-weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4-weeks after the estimated delivery date. Claims deemed an error on the third party's part are covered at their expense.